We want you to love your BIRCHGUITAR purchases! If for any reason you are not completely satisfied with your order, we offer a hassle-free return and exchange policy.
Return Eligibility:
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unwashed, undamaged, and with all original tags attached.
- Sale items are final sale and are not eligible for return or exchange.
Return Process:
- Contact us: Please email [email protected] to initiate a return or exchange. Provide your order number and the reason for your return.
- Pack your item: Carefully repack the item in its original packaging with all tags attached.
- Ship your return: Ship the package to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
- Receive your refund: Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days.
Exchange Process:
If you would like to exchange an item for a different size or color, please follow the same return process outlined above. Once your return is processed, you can place a new order for the desired item.
Exceptions:
- We do not accept returns or exchanges on swimwear, lingerie, or final sale items.
- Items returned without all original tags attached or showing signs of wear and tear may be subject to a restocking fee.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will be happy to arrange a replacement or refund.
Contact Us:
If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us at [email protected].